Not all IT companies are created equal
Here's what makes CBIT different from the generic MSPs and break/fix shops you've dealt with before.
We own the infrastructure
Most IT companies rent space in someone else's datacenter. We built our own — right here in Richland.
Own Our Datacenter
Your data lives in Richland, WA — not some anonymous facility across the country. We control the hardware, the network, and the security.
End-to-End Control
From your desktop to our datacenter, we own every piece of the puzzle. No finger-pointing between vendors when something goes wrong.
Faster Resolution
When we control the infrastructure, we can fix problems faster. No waiting on third parties, no escalation delays.
The IT industry's dirty secret
Most IT companies make more money when your technology breaks. We built our business model differently.
The Traditional "Break/Fix" Model
Most IT providers charge by the hour. Sounds fair, right? Here's the problem: when they bill hourly, they have zero incentive to fix things quickly or permanently.
A slow fix means more billable hours. A temporary patch that breaks again next month? More revenue. It's a system that rewards inefficiency and punishes you for their success.
The CBIT Managed Services Model
We charge a flat monthly fee that covers everything. When your systems run smoothly, we're profitable. When things break constantly, we lose money.
This means our incentives align with yours: we're motivated to build reliable systems, fix problems permanently, and prevent issues before they happen. It's IT support that actually supports you.
Break/Fix Model
- Hourly billing means slow fixes = more revenue
- Provider profits when things break
- Unpredictable monthly costs
- Reactive — wait for problems to happen
- No incentive for long-term solutions
- Patching symptoms, not root causes
CBIT Managed Services
- Flat-rate means fast fixes = happy clients
- We profit when your systems run smoothly
- Predictable monthly investment
- Proactive — prevent problems before they happen
- Every fix is a permanent fix
- Root cause analysis on every issue
What you get with CBIT
Beyond the business model, here's what makes working with us different.
Real People, Real Fast
When you call, a real person answers. No phone trees, no offshore call centers, no "your call is important to us" recordings.
Predictable Costs
One monthly fee covers everything. No surprise bills, no nickel-and-diming, no "that's outside your contract" runaround.
24/7 Monitoring
We watch your systems around the clock. Problems get fixed before you even know they exist.
Vendor Wrangling
We deal with your other tech vendors so you don't have to sit on hold with Comcast or Microsoft.
Security Built In
Every recommendation considers security implications. Protection is part of the architecture, not an afterthought.
Strategic Guidance
Quarterly reviews, technology roadmaps, and honest advice about what you actually need (and what you don't).
Ready to experience the difference?
Let's talk about what CBIT can do for your business.